S9asia values your privacy. This document transparently explains how we collect, use, store and protect your personal data in accordance with the Personal Data Protection Act Malaysia 2010 (PDPA 2010). Keeping your information secure has been our priority from day one.
S9Asia doesn't just comply with the law — we go beyond the minimum requirements to ensure your data is truly safe in our hands.
All data transmitted between your device and s9asia's servers is protected by 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks. Data is stored in AES-256 encrypted format on servers protected by multiple layers of security.
S9Asia is fully compliant with the Malaysian Personal Data Protection Act 2010 (PDPA 2010). This means we only collect data that is strictly necessary, process it solely for legitimate purposes, and ensure you always have control over your information.
Your personal data will never be sold, rented, or shared with any third party for marketing purposes without your explicit consent. S9Asia only shares the data necessary with service providers directly involved in the operation of the platform.
As an s9asia player, you have the full right to access, correct, update or request deletion of your personal data at any time. Contact our support team and we will process your request within 14 business days.
The s9asia cybersecurity team monitors our systems around the clock to detect and prevent any unauthorised access attempts. Should a security incident involving your data occur, we will notify you within 72 hours.
S9asia does not retain your data for longer than is necessary for the stated purposes. Accounts that have been inactive for more than five years will be automatically anonymised or deleted, subject to applicable legal record-keeping requirements in Malaysia.
The Personal Data Protection Act Malaysia 2010 grants you these important rights. s9asia is committed to respecting and facilitating the exercise of all these rights.
You have the right to request a copy of all personal data that s9asia holds about you. We will provide this information within 21 days of receiving your request.
If any personal data held by s9asia about you is inaccurate, incomplete or out of date, you have the right to request an immediate correction at no charge.
You may withdraw your consent to the processing of your personal data at any time. Withdrawal does not affect the validity of any processing that took place prior to that point.
You may opt out of receiving marketing communications from s9asia at any time via the unsubscribe link in any email or through your account settings.
This Privacy Policy ("Policy") is published by s9asia and applies to all users who access or use the s9asia platform via the website https://s9asia.best, the mobile app or any other s9asia service channel. By registering an account or using the s9asia platform, you consent to the collection and processing of your personal data as described in this Policy.
S9asia is a digital entertainment platform offering Sports Betting, slot games, Live Casino and virtual sports services exclusively for Malaysian users. In operating our platform, we need to collect certain personal data from you to provide a safe, fair and high-quality experience. We understand that privacy is a fundamental right, and we take this responsibility very seriously.
This Policy is drafted in accordance with the Personal Data Protection Act Malaysia 2010 (PDPA 2010) and international best practices in data protection. It explains what data we collect, why we need it, how we use it, who can access it, and what rights you have over it. If you have any questions after reading this Policy, please contact the s9asia support team at support@s9asia.best.
S9Asia collects personal data from you in several ways — directly when you register and use the platform, automatically through technologies such as cookies, and in some cases from trusted third parties. Below are full details of the types of data we collect:
Registration & Identity Data:
Financial & Payment Data:
Usage & Technical Data:
S9Asia uses the personal data collected for the following purposes. We only process your data for legitimate purposes directly related to providing you with the s9asia platform's services.
| Purpose of Processing | Legal Basis | Data Used |
|---|---|---|
| Identity & age verification at registration | Contractual requirements & legal obligations | Name, IC/Passport, date of birth |
| Processing of deposits & withdrawals in MYR | Contractual necessity | Payment information and transaction records |
| Provision of Sports Betting, slots & Live Casino services | Contractual necessity | Game history, account data |
| Customer support communications | Contractual necessity & legitimate interests | Email address, phone number |
| Fraud prevention & platform security | Legitimate interests & legal obligations | IP address, activity logs, device data |
| Anti-Money Laundering (AML) compliance | Legal obligations | Financial records, identity information |
| Marketing & promotions (with your consent) | Your consent | Email address, phone number, gaming preferences |
| Product improvement & platform analytics | Legitimate interests | Anonymised usage data |
We will not process your data for any purpose other than those stated above without notifying you in advance and, where required, obtaining your fresh consent.
S9Asia does not sell, rent or trade your personal data to any third party for their own purposes. However, in the course of operating the platform, we share necessary data with the following parties only:
Trusted Third-Party Service Providers: These parties assist us in delivering the s9asia platform's services and are bound by strict data protection agreements to use your data solely for purposes specified by s9asia:
Statutory Authority: S9Asia may disclose your personal data to law enforcement agencies, courts or Malaysian regulatory authorities where required to do so by law or a valid court order. In such situations, we will endeavour to notify you in advance unless prohibited by law.
S9Asia implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. The following are the key security measures we have in place:
Technical Security Measures:
Data Retention Period: S9Asia retains your personal data for as long as your account remains active, and for the required periods following account closure as outlined below:
Once the retention period expires, your data will be permanently anonymised or securely deleted using methods that ensure it cannot be recovered.
The s9asia platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and help us understand how users interact with our platform. Below is an explanation of the types of cookies we use:
Required Cookies (Mandatory): These cookies are essential to the core functionality of the s9asia platform and cannot be disabled. They include:
Performance & Analytics Cookies: These cookies collect information about how you use the s9asia platform, such as the pages you visit most often and the time spent in each section. This information is used in aggregated and anonymised form to help us improve the user experience. You may disable these cookies through your browser settings, though doing so may affect certain platform functions.
Marketing Cookies: Where you have given your consent, we use marketing cookies to show you s9asia advertisements and promotions more relevant to your preferences. You may withdraw this consent at any time through your account settings or by contacting s9asia customer support.
The Malaysian Personal Data Protection Act 2010 (PDPA 2010) grants you certain rights regarding your personal data processed by s9asia. S9Asia is committed to helping you exercise these rights easily and within a reasonable timeframe.
Right of Data Access: You have the right to request and receive a copy of all personal data that s9asia holds about you. Data access requests can be submitted by email to support@s9asia.best. S9Asia will process such requests within 21 days of receiving a complete request. A reasonable administrative fee may be charged for repeated or extensive requests.
Right to Data Rectification: If any personal data held by s9asia about you is inaccurate, incomplete or out of date, you have the right to request a correction at no charge. Some corrections, such as your display name, can be made directly through your s9asia account settings. For corrections that require document verification, such as an official name change, please contact our support team.
Right to Withdraw Consent: For data processing based on your consent (such as marketing communications), you may withdraw your consent at any time. Withdrawal does not affect the validity of any processing that took place prior to it. Certain data processing is required for the provision of our services and cannot be withdrawn without closing your account.
How to Submit a Data Rights Request:
S9Asia takes an extremely careful approach to the privacy of your financial information. All transactions on the s9asia platform are conducted in Malaysian Ringgit (MYR) only. We do not store your full bank account details or credit card numbers — all payments are processed through licensed, secure third-party payment gateways.
When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost or ShopeePay, your transaction is processed directly by the respective payment platform using their own security protocols. S9Asia only receives a transaction success confirmation and a unique transaction identifier — we do not view or store your e-wallet or online banking login credentials.
In accordance with Malaysia's Anti-Money Laundering laws and KYC (Know Your Customer) requirements, s9asia retains records of all financial transactions for a minimum of seven years. These records may be disclosed to the relevant authorities where required by Malaysian law.
S9Asia reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. When we make material amendments, we will notify you via an in-platform notice on s9asia or by email to your registered address at least 14 days before the changes take effect.
Your continued use of the s9asia platform after any amendments to this Privacy Policy take effect will be deemed as your acceptance of the revised policy. If you do not agree with the changes and do not wish to accept them, you must stop using the platform and may request the closure of your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The "Last Updated" date at the top of this document will always reflect the latest version in effect.
For any enquiries, complaints or requests relating to this Privacy Policy, please contact the s9asia Data Privacy Officer:
Our team is committed to responding to all privacy-related enquiries within 14 business days. For complaints that cannot be resolved internally, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. The Malay language version is the official binding version.
Have questions about your data privacy? Get in touch with us.
support@s9asia.bestYour personal data is processed in accordance with the Personal Data Protection Act Malaysia 2010.
Register for free today and enjoy peace of mind knowing your personal data is protected by bank-grade encryption and processed in accordance with PDPA 2010. Minimum deposit RM10 via Touch 'n Go, GrabPay or DuitNow.